Suffolk Orthopaedic Associates,
A Summit Health Company FAQ's
Q: Will there be a long wait time for each visit?
A: We pride ourselves on spending the time necessary with each patient to conduct a thorough physical exam, explain the diagnosis and go over the treatment plan. Some patients may have more extensive problems that can take longer to evaluate and discuss. As an orthopaedic practice there are also emergencies that we contend with on a daily basis which could affect wait times. If you are a new person to the practice and wish to expedite your visit, please return to our home page and click "forms" in order to download the forms necessary to complete.
Q: Why was my appointment not with a physician?
A: Our practice is comprised of both doctors and physician assistants within each specialty of the practice. We operate as a team with full communication between all practitioners. Most appointments will be alternated between the MD and the PA. The majority of appointments scheduled with the physician assistant are at the direction of the MD overseeing the patient care. Our PA s are highly qualified in their specialized fields and should be expected to be a part of your patient experience at Suffolk Orthopaedic Associates.
Q: Why does my bill/explanation of insurance benefits state "surgery" when I did not receive "surgery"?
A: In the insurance language "surgery" is considered to be any procedure which includes a global period. A global period is a 90-120 day aftercare period which accompanies any procedure from treating a fracture to undergoing a major operation. This global period includes all office visits within that 90-120 day period, however additional x-rays are not included and will be billed separately to your insurance carrier.
Q: Why do I need so many x-rays?
A: If you have a fracture it is important that we closely follow you to ensure it is healing properly. It is very important to periodically x-ray the injury site to ensure it has not fallen out of proper alignment. Also many times suspected fractures do not reveal themselves until they begin to heal weeks later.
Q: How do I take care of my cast?
A: 1. Do not get your cast wet, cover with a plastic bag when bathing/showering, or you can purchase a
cast cover at any local medical supply location.
2. The cast may itch, DO NOT stick anything down the cast.
3. Do not trim/remove cast at anytime.
4. If a cast is causing irritation or feels too tight, call the office.
Q: Why is weight loss emphasized so strongly by the doctors?
A: Besides its importance to your overall health in minimizing risk factors such as hypertension, diabetes and heart disease; it is important for your bone and joint health as well. Minimizing the impact on weight bearing joints such as hips, knees and ankles will slow the progress of osteoarthritis.